The commonwealth signed a five-year contract with NIC Inc., with an option to renew for another five years, the company said in a news release this week.
NIC, based in Olanthe, bills itself as “the leading provider of eGovernment services,” doing work for more than 3,500 federal, state and local entities. It said it will operate in Pennsylvania via a Harrisburg-based subsidiary, Pennsylvania Interactive.
NIC specializes in streamlining and putting online “paper-based, wait-in-line processes,” spokeswoman Angela Skinner said.
In many cases, the online services are free; in some cases, NIC charges users an “efficiency fee” in addition to any statutory fees. The fees cover NIC’s development and implementation work, Skinner said.
Improved efficiency creates better experiences for companies and individuals engaged in complex dealings with government agencies, such as environmental permitting, she said.
“Time is money,” she said. “It definitely will benefit business.”
She said she could not speak on the details of Pennsylvania’s plans. A call to the state’s Office of Administration this morning was not immediately returned.
NIC is a publicly traded firm, with shares available on the Nasdaq under the ticker symbol EGOV.